Privacy Policy

Last updated: January 2025

1. Introduction

At Swift-Ramp, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency exchange service. Please read this policy carefully to understand our views and practices regarding your personal data.

2. Information We Collect

2.1 Information You Provide

  • Transaction details (amount, cryptocurrency type, wallet address)
  • Payment information (processed securely by our payment partner)
  • Communication data when you contact our support team

2.2 Automatically Collected Information

  • Device information (browser type, operating system, device type)
  • Usage data (pages visited, time spent, features used)
  • IP address and approximate geographic location
  • Cookies and similar tracking technologies
  • UTM parameters for marketing attribution

3. How We Use Your Information

We use the collected information for the following purposes:

  • To process and complete cryptocurrency exchange transactions
  • To provide customer support and respond to inquiries
  • To detect and prevent fraud or unauthorized transactions
  • To comply with legal obligations and regulatory requirements
  • To improve our services and user experience
  • To send transactional notifications and updates
  • To analyze usage patterns and optimize our platform

4. Data Sharing and Disclosure

We may share your information with:

4.1 Service Providers

Third-party companies that help us operate our service:

  • Ramp Network (payment processing)
  • Analytics providers (usage statistics)
  • Customer support tools
  • Cloud hosting services

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights and safety.

Important: We will never sell your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your data:

  • SSL/TLS encryption for data transmission
  • Secure data storage with encryption at rest
  • Regular security audits and penetration testing
  • Access controls and authentication mechanisms
  • PCI DSS compliance for payment processing

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze site traffic and usage patterns
  • Improve our services and user experience
  • Track marketing campaign effectiveness

You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Transaction records are retained for compliance with financial regulations and tax requirements.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data (subject to legal obligations)
  • Objection: Object to certain data processing activities
  • Portability: Request transfer of your data to another service

To exercise these rights, contact us at [email protected]

9. Third-Party Links

Our service may contain links to third-party websites (such as our payment processor). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete that information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last Updated" date and, where appropriate, provide additional notice (such as email notification). Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: [email protected]

Support: [email protected]